Privacy Policy

This Privacy Policy is an agreement between you (the "User") and Securnyx India Private Limited (the "Service Provider"), a company registered under the Companies Act, 2013 in India. It covers how your information is collected, used, and shared when you use any of our products and services ("Product"). This includes, but isn’t limited to, our website www.teamtrace.app, the TeamTrace web platform platform.teamtrace.app, and the TeamTrace mobile apps for Android and iOS.

In this policy, we explain how we handle your personal data, what we use it for, and what your rights are when it comes to your privacy. Our goal is to be transparent and keep you informed. By using our services, you’re agreeing to the terms outlined in this Privacy Policy and allowing us to collect and use your data to make our services better for you.

• You: This means the person using our services, whether you're accessing it as an individual or on behalf of a company or organization. You may also be referred to as the "Data Subject" or simply "User."
• Company / We / Us / Our / Service Provider: This refers to Securnyx India Private Limited, located at 6th Floor, WEBEL IT PARK, Tower II, BN-9, BN Block, Salt Lake, Sector V, Kolkata - 700091. We're considered the "Data Controller", which means we decide how and why your personal data is processed.
• Application: This is the TeamTrace software that you download and use on your phone, tablet, or any other device.
• Account:This is the profile you create to use our services, your personal gateway to everything we offer.
• Service: When we mention "Service," we're talking about the TeamTrace app and platform, including all associated implementation, support, and various other technical services provided by us to enhance the user experience and ensure smooth functionality.
• Country: In this context, it refers to India, our base of operations.
• Service Provider: These are third-party companies or individuals we work with to help run our services. They might help us deliver certain features, maintain our systems, or understand how people are using our platform. They’re considered "Data Processors."
• Personal Data: Any piece of information that can be used to identify you, like your name, ID number, location, or anything else tied to your identity. This includes anything that directly or indirectly relates to who you are.
• Device: Any gadget you use to access TeamTrace, whether it’s your phone, tablet, or computer.
• Usage Data: Information we automatically collect when you use our services. This could include things like how long you spend on a page, what buttons you click, or other technical data that helps us improve the experience.
• Data Controller: That’s us, the company responsible for deciding how your personal information is used.

TeamTrace is built for businesses with remote, in-office, and hybrid teams. It’s a complete solution for work and workforce management, with monitoring capabilities to track where team members are billable.

With features that support work and time tracking, HR operations, project management, and resource allocation, TeamTrace helps you stay on top of every task, in every department.

Here’s what TeamTrace brings to the table:

• Enterprise Project Management: TeamTrace simplifies how you handle multiple projects across your organization.
• Employee Management: Keep track of employee engagement, performance, and activities in detail with TeamTrace.
• Resource Management:Allocate your workforce efficiently based on skillset and availability. TeamTrace optimizes workflows and even integrates with 100+ platforms including other project management tools.
• Work monitoring: Get real-time insights into what your team is working on. Managers can maintain accurate records and track activities without micromanaging.
• HR operations: From attendance to calculating idle time, TeamTrace supports your HR team with the tools they need to manage operations smoothly.

To provide you with the best possible experience on TeamTrace, we collect only the information necessary to operate the platform, improve performance, and deliver core functionalities. You have full control over your data. You can update, manage, or request deletion at any time.

Here’s what we collect and why:

• Personal Information (PII)

  We collect basic personal details to create, verify & manage your user account:

  • Name
  • Email address
  • Phone number
  • Address
  • Task and Project IDs
  • Local Time

• HR & Management Information

  To support internal role management and team coordination:

  • NameFor Managers: Name, Phone Number, Email, Profile Photo, Skill Set.
  • For HR Teams: Name, Phone Number, Email, Profile Photo, Skill Set, and Previous Employment Information

• Device & Technical Information

  We collect device-level information to troubleshoot issues, optimize performance, and enhance the platform experience:

  • IP Address
  • Device model and OS version
  • Device identifiers (Android ID, Apple IDFA, etc.)
  • Mobile network and GPS data
  • Referrer data

  We use in-app disclosures and runtime permissions to keep users informed.

• Project, Task & Activity Data

  To ensure effective task tracking and productivity monitoring:

  • Assigned Task details (task name, description, deadlines, progress updates)
  • Start and End Times
  • Time spent on tasks
  • Resources accessed
  • Project participation data

• Files & Documents

  We enable uploading and downloading of work-related files such as:

  • Project briefs
  • Reports
  • PDFs
  • Task-related documents

  This allows users to share and access important files like PDFs or reports directly through the platform.

• App Performance & Usage Analytics

  We track the following to improve the app experience:

  • Crash reports
  • Load times
  • General app activity
  • User interactions

  These are used for debugging, feature improvements, and performance tuning.

• In-App Notifications

  We use in-app notifications to keep you informed about:

  • App updates
  • New features
  • Assigned tasks
  • Project changes

  No personal data is collected through these notifications.

• Location Data

  We collect location details because TeamTrace includes features like geo-fencing and geo-tagging. This is especially important for tracking field staff, ensuring safety, and monitoring activity. We use clear in-app pop-ups and request runtime permissions before collecting any location data.

• Photos and Videos

  Photos and videos help create unique user profiles and add an extra layer of identity verification and safety. We always show a clear pop-up and ask for your permission before accessing your camera or gallery.

  We do not share any of the above data with third parties without your consent, and we ensure full transparency through clear in-app permission requests and disclosure pop-ups.

• Regulatory Compliance

  We also collect certain data to meet legal obligations and regulatory requirements, helping us stay compliant with data protection and privacy laws.

TeamTrace gathers user information through our web and mobile platforms (together referred to as “Platforms”) to deliver a smooth and personalized experience. The data we collect helps us run the app effectively and improve the services we provide.

• 1. Direct Information:

  This includes the personal details you enter yourself like your name, email, or phone number during sign-up, profile creation, or when using specific features of the platform. We will only collect this information after you’ve given your consent.

• 2. Direct Information Collection

  While you use TeamTrace, we automatically collect technical and usage data in the background such as app performance, browsing behavior, and how you interact with different features. This type of information helps us understand how the platform is used so we can keep improving it.

  Please note: This indirect data is non-personally identifiable (non-PII), and we do not share it with any third-party apps or services.

We do not share any personal information with any organization, company, Individual outside the Service provider. However, we do share information with certain entities under certain situations below:

• Law Enforcement

  We may disclose your information if we're legally required to do so, for example, in response to a court order, legal process, or a request from government authorities. Any personal data shared in such cases is handled strictly within the boundaries of the law and user consent.

• Internal Management

  Certain non-personal information like app performance, activity logs, or browsing behavior may be shared within our internal management team. This helps us monitor how TeamTrace is being used and continuously improve your experience. This data is non-personally identifiable (non-PII) and is never shared with third-party apps or services.

We take your data security seriously and follow strict industry standards to protect your personal information.

• All personally identifiable information (PII) is encrypted at rest, meaning it's securely stored and protected even when not in use.
• Your data is stored on secure servers protected by modern firewalls and access controls to prevent unauthorized access.
• Every piece of communication between our mobile app, website, and backend services is encrypted using 256-bit TLS encryption, the same level of security used by banks.
• We take every reasonable precaution to ensure your data isn’t lost, misused, accessed without permission, altered, or destroyed.
• To keep everything safe, we run regular security audits and scans to make sure all our protection measures are working properly.

• Historical data (like sprint records, task IDs, project info, timestamps, etc.) is retained for up to 10 years. After that, it’s automatically deleted.
• We keep your personal information only while you’re using our services or for as long as needed to meet legal, business, or regulatory obligations such as resolving disputes or enforcing agreements.
• Usage data (like how you interact with the app) is stored for a shorter period, unless it’s needed for security, product improvements, or legal reasons.

Your personal information may be processed and stored in different locations including our servers hosted on AWS (Mumbai region). This means your data might be transferred outside your city, state, or even country, depending on where our service partners operate.

By using TeamTrace, you agree to this transfer.

That said, we take strong measures to ensure your data stays secure and protected, no matter where it’s stored. We’ll only transfer your personal data to locations or partners that follow strict data protection standards in line with this Privacy Policy.

We use cookies to maintain your login session while you're using the app. These cookies do not track you outside of our platform or collect any personal information unrelated to your session.

We may update this Privacy Policy periodically. When we do, we’ll:

• Post the updated version on this page
• Revise the “Last Updated” date
• Notify you via email and/or through a prominent notice within the app before changes take effect

If you’d like to access, correct, amend, or delete any personal information we hold about you, register a complaint, or just need more details, feel free to reach out to our Privacy Compliance Officer at: support@teamtrace.app