Terms & Conditions

These Terms & Conditions (" Terms ") are a binding agreement between CodeLogicX Technologies Pvt. Ltd. ("CodeLogicX", "TeamTrace", "we", "us", "our") and the person or organisation that accesses or uses the Services ("you", "Customer").

"Services" means the TeamTrace website at www.teamtrace.app, the web application at platform.teamtrace.app, the TeamTrace mobile applications for Android and iOS, the TeamTrace desktop application and monitoring agent, the TeamTrace API, and all related documentation, onboarding and support.

By creating an account, starting a free trial, purchasing a subscription, or otherwise using the Services, you accept these Terms. If you are accepting on behalf of an organization, you confirm you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Services.

Order of precedence. Where a signed master agreement, order form or enterprise addendum exists between you and CodeLogicX, that document prevails over these Terms to the extent of any conflict. These Terms incorporate our Privacy Policy, Refund Policy and DPDP Compliance pages by reference.

• Account — the workspace created for a Customer, including all associated user accounts and configuration.
• Administrator — a user designated by the Customer with rights to configure the Account, manage users, enable features and access Customer Data.
• Authorized User — an individual permitted by the Customer to use the Services under the Customer's Account, including employees, contractors and agents.
• Customer Data — all data submitted to, generated within, or collected by the Services under the Customer's Account, including project, task, timesheet, attendance, activity, location, screen-capture and uploaded file data.
• Subscription Term — the billing period selected at purchase (monthly or annual) and each renewal of it.
• Documentation — the user guides, API references and help materials we publish for the Services.

The Services are business tools intended for organizational use. You must be at least 18 years of age to hold or use an account. We do not knowingly permit use by minors, and accounts believed to belong to a minor will be closed.

You must also have the legal capacity to enter into a binding contract and must not be barred from receiving the Services under any applicable law or sanctions regime.

• Registration information must be accurate, current, and complete, and kept up to date.
• Credentials are personal to each Authorized User and must not be shared. You are responsible for all activities under your Account, whether or not authorized, unless caused by our breach of these Terms.
• Notify us at support@teamtrace.app without delay on discovering any unauthorized access or suspected compromise.
• Subscriptions are licensed per named user. A user seat may be reassigned when a person leaves the organization or changes role but may not be shared concurrently between individuals.
• Administrator authority. The Customer's Administrators control the Account, including which monitoring features are enabled, what data is collected, who may access it, and whether an Authorized User's access is granted or revoked. Where an individual uses the Services through an employer's Account, that employer — not CodeLogicX — controls that individual's access and data. We may act on any instruction we reasonably believe was given by an Administrator.
• You are responsible for ensuring your Authorized Users comply with these Terms. Their acts and omissions are treated as yours.

We offer a 7-day free trial of the Services, with no payment card required at sign-up. Trial accounts may have features, storage, or user limits, and are provided without warranty or service commitment of any kind.

At the end of the trial period, the Account will convert to a paid subscription only if you have selected a plan and provided payment details. Otherwise access is suspended, and trial data is deleted after the period stated in Section 15. We may modify or withdraw trial availability and may refuse a trial to any organization that has previously trialled the Services.

• Plans and pricing. Current plans and list prices are published on our Pricing page. Enterprise pricing is quoted individually.
• Billing. Subscriptions are billed in advance, monthly or annually as selected. Fees are charged per Authorized User seat for the Subscription Term.
• Auto-renewal. Subscriptions renew automatically for successive terms of equal length unless cancelled in accordance with Section 7 and our Refund Policy.
• Seat changes. Seats are billed in whole billing cycles and are not pro-rated. When a seat is added, the full fee for that seat for the current billing cycle becomes payable immediately, regardless of the day of the cycle on which the user is added, and the full fee applies again at each subsequent renewal. No credit, discount, or refund is given for a partial cycle. Removing a seat takes effect from the start of the next Subscription Term, and no refund or credit is issued for the remainder of the cycle in which the seat is removed.
• Upgrades and downgrades. You may change plans at any time. Changes take effect immediately, with a pro-rated charge or credit for the remainder of the billing cycle. On downgrade, your data is retained but features exclusive to the higher tier become unavailable.
• Taxes. Fees are exclusive of GST and any other applicable taxes, duties or levies, which are payable by you. Where withholding tax applies, you will gross up so that we receive the full invoiced amount.
• Currency and payment. Payments are processed through third-party payment processors. We do not store cards or bank details. You authorize recurring charges to your selected payment method for the duration of the subscription.
• Late or failed payment. If a payment fails or an invoice is not paid by its due date, access to the TeamTrace web platform at platform.teamtrace.app is locked immediately. The TeamTrace desktop tracker continues to operate for a further 15 days from the due date, during which activity, time and attendance data continue to be recorded and stored on your behalf, but cannot be viewed, reported on or exported until access is restored. If payment is not received within that 15-day period, the desktop tracker is also disabled, and the Account may be terminated under Section 16. Access, together with all data recorded during the locked period, is restored promptly once payment clears. We do not charge interest, late fees, or reactivation charges on overdue amounts.
• Price changes. We may revise pricing at renewal. We will give at least 30 days' notice before any price increase takes effect. Continuing after the effective date constitutes acceptance; if you do not accept, you may cancel before renewal.

Cancellation and refund entitlements are set out in full in our Refund Policy, which forms part of these Terms. In summary, cancellation requires notice sent to support@teamtrace.app before the end of the then-current term, and fees already paid for a term in progress are not refundable except as that policy provides.

You must not, and must not permit any Authorized User to:

• Use the Services for any unlawful purpose, or to solicit or facilitate unlawful acts.
• Infringe the intellectual property, privacy, publicity, or other rights of any person.
• Harass, abuse, defame, threaten or discriminate against any person.
• Submit false, misleading, or impersonating information.
• Upload or transmit viruses, malware, or any code intended to disrupt, damage or gain unauthorized access to any system.
• Probe, scan, penetration-test or attempt to circumvent any security or access-control feature without our prior written authorization.
• Scrape, spider, crawl or harvest data from the Services by automated means outside the documented API.
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the Services, except to the extent this restriction is unenforceable under applicable law.
• Resell, sublicense, rent, lease, time-share or operate the Services as a service bureau for third parties without our written authorization.
• Remove, obscure or alter any TeamTrace branding, copyright or proprietary notice.
• Use the Services to build or benchmark a competing product or publish benchmark results without our written consent.
• Exceed documented API rate limits or impose an unreasonable load on our infrastructure.
• Use the Services to conduct unlawful surveillance of any person.

We may investigate suspected violations and take any action we consider appropriate, including content removal, suspension or termination under Section 16.

TeamTrace includes workforce monitoring capabilities such as activity and application tracking, screen capture, GPS and geo-fencing, attendance verification, and a configurable discreet ("stealth") mode. These features are powerful and are regulated differently across jurisdictions. This Section is a fundamental condition of your use of the Services.

You represent, warrant and undertake that:

1. You have a lawful basis. You will only enable monitoring where you have a valid legal basis under applicable employment, privacy and data protection law, including the Digital Personal Data Protection Act, 2023 where applicable.
2. You will give notice. You will inform every monitored individual, in writing and in advance, of what is monitored, why, how long data is kept and who can access it, and you will obtain any consent the law requires.
3. Discreet mode. You will activate discreet or stealth monitoring only after prior written disclosure to the affected individuals and, where required by law, their explicit consent. You acknowledge that undisclosed monitoring is unlawful in many jurisdictions and that you bear sole responsibility for its use.
4. Proportionality. Monitoring will be limited to what is necessary and proportionate to a legitimate business purpose, and will not extend to personal devices, personal accounts or non-working hours except where lawfully permitted.
5. Access control. You will restrict access to monitoring data to personnel with a genuine need, and will not use it for any unlawful, discriminatory or retaliatory purpose.
6. Employee requests. You will handle access, correction, and deletion requests from your own personnel as the controller of that data.

We are not responsible for how you configure or use monitoring features, and we do not review or approve your monitoring practices. Your indemnity under Section 18 expressly covers claims arising from your monitoring activities.

Ownership. You retain all rights, title and interest in Customer Data. Nothing in these Terms transfers ownership of it to us.

License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display and process Customer Data solely to provide, secure, support and improve the Services, and as otherwise permitted by our Privacy Policy and any applicable Data Processing Agreement.

Your warranties. You warrant that you have all rights, consents and legal bases necessary for Customer Data to be submitted to and processed by the Services, and that Customer Data does not infringe any third-party right or violate any law.

Sensitive data. The Services are not designed for, and must not be used to store, payment card data, government identity numbers beyond what is required for payroll, health records, or other special-category data, unless expressly agreed in writing.

Aggregated insights. We may generate and use aggregated, de-identified statistics derived from use of the Services for benchmarking, research and product improvement, provided such data cannot reasonably be used to identify you, any Authorized User or any individual.

Backups. We maintain routine backups as part of our operations, but you remain responsible for retaining your own copies of business-critical data.

The Services, including all software, interfaces, designs, text, graphics, workflows, algorithms, Documentation and the TeamTrace name and logo, are owned by CodeLogicX or its licensors and are protected by copyright, trademark and other laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your Subscription Term, for your internal business purposes only. All rights not expressly granted are reserved.

Feedback. If you send us suggestions, feature requests or other feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you. We are not obliged to act on, credit, or compensate for feedback.

The Services may interoperate with third-party applications, marketplaces and tools that you or your Administrator choose to connect. These are provided by their respective providers under their own terms and privacy policies.

We do not control, endorse or warrant third-party services, and we are not liable for their availability, security, accuracy or handling of your data. Enabling an integration authorizes the exchange of data between the Services and that provider as configured. If a third-party service ceases to be available or changes its interfaces, related functionality may be affected without liability to us.

Our website may link to external sites and the same applies to those links.

We may make pre-release, beta, pilot, or evaluation features available. These are optional, may be changed or withdrawn at any time, are provided "as is" without warranty or support, and are excluded from any service commitment. Do not use them for production-critical workloads.

• We aim to keep the Services available continuously, but do not guarantee uninterrupted or error-free operation. Availability commitments, if any, apply only where set out in a signed enterprise agreement or service level agreement.
• We perform scheduled maintenance and will use reasonable efforts to give advance notice and to schedule it outside peak hours. Emergency maintenance may be carried out without notice.
• We may add, modify, or discontinue features as the product evolves. Where a change materially reduces core functionality you rely on, we will give reasonable prior notice.
• Support is provided through support@teamtrace.app and any in-product channels, Monday to Friday, 08:00–20:00 IST, excluding public holidays in India. Email and in-product tickets may be raised at any time and are queued for the next business day. Response targets depend on your plan.
• Information on our website — including feature descriptions, screenshots, pricing and promotional material — is provided for general guidance. It may contain inaccuracies or become out of date, and we may correct or update it at any time without prior notice. Screen appearance may vary by device and settings. You should verify material details with us before relying on them.

Personal data is handled in accordance with our Privacy Policy. For Customer Data processed on your instructions, you act as the data controller (Data Fiduciary), and we act as processor. A Data Processing Agreement is available on request at grievance@teamtrace.app and, where executed, governs that processing.

We maintain the security controls described in our Privacy Policy, including encryption in transit and at rest, role-based access control, logging and periodic testing, under an ISO/IEC 27001:2022 certified management system.

On expiry or termination, you may export Customer Data through the Services' export functions for 30 days. After that window, we will delete or irreversibly anonymize Customer Data in accordance with our retention schedule, except where retention is required by law. Deletion is permanent and cannot be reversed — export anything you need before cancelling.

By you. You may cancel in accordance with Section 7 and the Refund Policy. You may stop using the Services at any time, but this does not by itself cancel a subscription or discharge amounts owed.

Suspension. We may suspend all or part of your access, with notice where practicable, if fees are overdue, your use threatens the security, integrity or availability of the Services or another customer, we reasonably suspect a material breach of Section 8 or Section 9, or suspension is required by law. We will restore access promptly once the cause is resolved.

Termination for breach. Either party may terminate if the other commits a material breach and fails to cure it within 30 days of written notice. We may terminate immediately, without a cure period, for breaches involving unlawful use, security compromise, or Section 9.

Termination for convenience by us. We may discontinue the Services generally on 90 days' notice, in which case we will refund any prepaid fees covering the period after termination.

Effect. On termination, all licenses granted to you end, access ceases, and amounts accrued up to the termination date remain payable. Sections that by their nature should survive — including Sections 10 (ownership and warranties), 11, 17, 18, 19, 20, 21 and 22 — survive termination.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that the Services will meet every requirement, that defects will be corrected, or that outputs — including productivity metrics, activity scores, time records, location data and reports — will be complete or free from error. Such outputs are decision-support information only. You are responsible for verifying them before using them for payroll, disciplinary, billing, legal, or other consequential decisions.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to Section 17's final paragraph:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity or data, however arising, even if advised of the possibility.
• Each party's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid or payable by the Customer for the Service in the three months immediately preceding the event giving rise to the claim. Where the claim arises in the first three months, the cap is the total fees paid plus fees committed for the remainder of the then-current Subscription Term.
• For free trials, betas and any no-charge use, our aggregate liability is limited to INR 10,000.
• These limits do not apply to your obligation to pay fees, to either party's breach of confidentiality, or to your indemnity obligations under Section 19.

By you. You will defend, indemnify and hold harmless CodeLogicX, its affiliates, officers, employees and service providers against all claims, damages, penalties, losses and reasonable legal costs arising out of or relating to: (a) your breach of these Terms or applicable law; (b) Customer Data, including any claim that it infringes third-party rights or was submitted without a lawful basis; (c) your monitoring activities and your obligations under Section 9, including claims brought by your own personnel or a data protection authority; and (d) your use of third-party services connected to the Account.

By us. We will defend you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe an Indian patent, copyright or trademark, and will pay damages finally awarded, provided you notify us promptly, give us sole control of the defense, and reasonably cooperate. If the Services become subject to such a claim, we may procure the right to continue use, modify the Services to make them non-infringing, or terminate the affected subscription and refund prepaid unused fees. This is our entire liability for infringement claims. It does not apply where the claim arises from Customer Data, modifications not made by us, or combination with items we did not supply.

Each party may receive non-public information of the other that is marked confidential or would reasonably be understood as such. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by equivalent obligations.

This does not apply to information that is or becomes public without breach, was already lawfully known, is independently developed, or is lawfully received from a third party. Disclosure required by law or a competent authority is permitted, with prior notice to the other party where lawful.

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, labor action, government action, failure of internet backbone or telecommunications infrastructure, cloud provider outage, or widespread cyber-attack.

These Terms are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction, subject to the following.

Before commencing proceedings, the parties will attempt in good faith to resolve any dispute through discussion between senior representatives for 30 days from written notice of the dispute. Any dispute not resolved in that period will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Kolkata, and the language will be English. Either party may seek interim injunctive relief from a court at any time to protect its intellectual property or confidential information.

For complaints regarding the Services or content on the platform, including those under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and for privacy grievances under the Digital Personal Data Protection Act, 2023, contact details for our Grievance Officer and the applicable response timelines are published in our Privacy Policy.

• Notices. Notices to you may be sent to the email address registered on your Account or posted in-product and are deemed received on the next business day. Notices to us must be sent to support@teamtrace.app, with legal notices copied to our registered office in Section 1.
• Assignment. You may not assign or transfer these Terms without our written consent, except to a successor of your business that is not a competitor of ours. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Changes to these Terms. We may update these Terms. The current version is always published on this page with its effective date. For material changes, we will give at least 30 days' notice by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to cancel before it takes effect.
• Publicity. We may identify you as a customer and use your name and logo on our website and in sales materials, unless you tell us not to at support@teamtrace.app. Case studies and quotations require your prior written approval.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder stays in force.
• Relationship. Nothing here creates a partnership, joint venture, agency, or employment relationship between the parties.
• No third-party beneficiaries. These Terms do not confer rights on anyone other than the parties.
• Interpretation. Headings are for convenience only. "Including" means "including without limitation". Ambiguities will not be construed against the drafting party.
• Entire agreement. These Terms, together with the documents referenced in Section 1, are the entire agreement between the parties on this subject and supersede all prior discussions, proposals and versions.

Questions about these Terms: support@teamtrace.app

Privacy and grievance matters: grievance@teamtrace.app

Sales: sales@teamtrace.app

Telephone / WhatsApp: +91 91473 63401 | +1 647-355-9223

CodeLogicX Technologies Pvt. Ltd., 6th Floor Webel IT Park, BN-9 Sector V, Sech Bhawan, North 24 Parganas, Saltlake, West Bengal, India, 700091